Refund policy

At SILKI, we want you to shop with confidence. If your purchase isn't quite the right size, we're happy to help with an eligible size exchange for the same outfit/style. Our policy is designed to be fair to both our customers and our business.

Size Exchange

We offer a 3-day size exchange window from the date of delivery.

Eligible Size Exchange

To be eligible for a size exchange:

  • The request must be raised within 3 days of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, packaging, accessories, and invoices must be included.

  • The product must pass our quality inspection once received.

  • Size exchange is available only for a different size of the same outfit/style purchased.

  • Exchange for a different outfit, product, design, or style is not permitted.

  • Size exchange is subject to stock availability.

If the requested size is unavailable, the product cannot be exchanged for another style or outfit.

Size Exchange Conditions

If you need a different size, we're happy to help, subject to availability.

  • Size exchange requests must be made within 3 days of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition with all tags attached.

  • Exchange is subject to stock availability.

  • The exchange will be provided only for another available size of the same outfit/style.

  • Customers cannot exchange the purchased product for a different design, colour, product, or style.

  • Customers are responsible for shipping the product back to our warehouse.

Exchange Shipping

Orders within India

  • Customers are responsible for shipping the product back to our warehouse.

  • We recommend using a reliable courier service with tracking.

  • Once the product is received and passes our quality inspection, the replacement size will be shipped, subject to availability.

International Orders

  • Customers are responsible for shipping the product back to our warehouse in India.

  • Any customs duties, taxes, or shipping charges incurred while returning the product to India are the customer's responsibility.

  • Any additional shipping or customs charges applicable for sending the replacement size may also be the customer's responsibility.

Items Not Eligible for Size Exchange

The following items cannot be exchanged:

  • Products showing signs of use, damage, washing, alteration, or missing tags.

  • Products not returned in their original condition or packaging.

  • Customized or made-to-order products.

  • Lehengas.

  • 100% Pure Silk Sarees.

  • Jewellery.

  • Products specifically marked as non-exchangeable on the product page.

  • Orders purchased using Store Credit, either fully or partially.

Same Style / Same Outfit Exchange Only

Please note:

  • Size exchange is available only for the same outfit/style originally purchased.

  • Customers may request a different available size of the same product.

  • Customers cannot exchange one outfit/style for another outfit/style.

  • Customers cannot exchange a product for a different design, colour, or product.

  • Exchange is strictly subject to availability of the requested size.

Example: If you purchased a particular suit in XL, you may request the same suit in XXL, subject to availability. You cannot exchange the suit for a different suit, saree, kurta, or another design.

Orders Placed Using Store Credit

Please note:

  • Orders paid using Store Credit, either fully or partially, are not eligible for size exchange.

  • Such orders are also not eligible for promotional discounts or offers, unless specifically stated.

Cancellations & Order Modifications

As we begin processing orders shortly after they are placed, we are unable to guarantee cancellations or modifications.

  • Orders cannot be cancelled or modified once placed.

  • If you require urgent assistance, please contact us at info@shopsilki.com While we cannot promise changes, our team will do its best to assist wherever possible.

Product Availability

In rare cases, a requested size may become unavailable due to quality checks or inventory discrepancies.

If this happens:

  • We will contact you promptly via Email or WhatsApp.

  • If the requested size is unavailable, we will not be able to provide an exchange for a different outfit or style.

Need Assistance?

For any questions regarding size exchanges or your order, please contact us at:

📧 info@shopsilki.com

We're always happy to assist and will do our best to make your shopping experience with SILKI as smooth as possible.